It's really hard to summarize oneself for the general public. I mean, really, what does the public want to know about me? Am I married? Yes. Do I have children. Yes, three, and they're all grown thank God. (By that I mean parenting is HARD. I'd do it again in a heartbeat, but I'm really glad our offspring have all reached adulthood.) Do I have pets? Yup. Two dogs. Since the kids are all grown, you'll read more about my dogs than my kids. Because that's what happens when you get old like me. I have three grand kids, too, so you'll read about them as well. But the dogs live with me and, when I am desperate for blog topics, they usually help me out.
In my last vacation-related post, I said I’d tell you about our visit to the village of Gruyeres. I lied. Not intentionally, though. It’s just that as I went through the pics, I realized I had other stuff to share. So bear with me…
First, just for the record, I do realize I may be posting more pics and/or info than you care to see. I am aware of this, really. But this blog has become as much of a diary for me as it is a means to share info with the world. You can always just skip it if it overwhelms you, right? I rarely ask folks anymore if they have seen my blog.
Anyway, the last time we were in Europe — September 2012 — we spent most of our time in Italy. I never finished blogging about that trip, which was fabulous, but also mentally exhausting for me as it happened within a month of my mother’s death. It took me awhile to get my brain on the proper path, and I just never caught up on those posts. So I never told y’all about our first visit with Tammi and Martin in Switzerland.
Annelies and Yves had driven down to Italy from Belgium. They spent time exploring on their own while Mike and I enjoyed touring the Swiss and Italian Alps on a pair of rented motorcycles. Then we all joined-up for a week or so of exploring together. Near the end, we drove into Switzerland to see Tammi and Martin, who had just returned to CH from the US in early 2012.
In case you have been wondering, Annelies, Tammi, and I all used to work for the same company. When discussing the visit with Tammi in 2012, she told me there were cows everywhere and promised to introduce me to the “neighbors.”
In all, it was about an eight hour drive from Fara Vicentino, Italy (NW of Venice) to Tammi and Martin’s place in Ecublens, which is in southwestern Switzerland. Annelies even let me do some of the driving. So I really can say I drove across the Great Saint Bernard Pass.
The scenery really was quite spectacular. We were all anxious to get to our destination, though, so we didn’t stop to take many pics. Here’s a collage of images captured by Annelies while I drove… (Click on this or any image for a larger version.)
We were all very happy when we finally reached Ecublens.
That night, we went out for dinner, during which we consumed quite a lot of bread, cheese, wine, and beer. It was a real Swiss fondue meal. The next day we all just hung out and chatted.
Then Tammi took Annelies and I to meet the neighbors, as she’d promised. The dogs came along, too, on what was a very unseasonably warm day.
Their neighbors were cool.
And now, for the 2014 visit.
A community Web site describes the town as follows…
The town is located in the district of Glâne in the canton of Fribourg.It is crossed by the main road leading from the town to join Rue Vaud Carrouge (VD).In the north lies the Vaud commune of Moudon, west of the Borgeaud of Carrouge, Mezieres and Vulliens.Towards the east the towns of Fribourg Promasens (Street) and Mossel and south, still the Vaud communes, those Châtillens and Oron-la-Ville.
Ecublens is located on the left bank of the Broye, which boundary between our village and the town of Rue.
Here’s a map for you…
It’s a very small — just over 300 residents in 2013 — and picturesque place.
I told you all about our wonderful dinner on Friday — Raclette! — in a previous post. So I’ll just skip right to Saturday morning, which is when I went out to see the neighbors.
Heather and Timo had left at the crack of dawn for their flight back to the US. I was a bit disappointed to see that it was foggy, but still enjoyed the stroll. It is a lovely, lovely place.
I hadn’t noticed in 2012 that many of the farm buildings were actually housebarns. How cool is that? A house/barn duplex. As it turns out, they really are called “housebarns.”
The fog was slowly clearing as I meandered through the village.
Lovely, right?
I would never get tired of that view. When it isn’t as overcast, you can actually see the taller, snow-capped peaks in France on the opposite short of Lake Geneva across from Lausanne.
My next post will highlight the village of Gruyeres. Honest.
It’s that time again… the very first day in a brand-new year.
One of the cool things about having a blog is that it makes it REALLY easy to look back on major, and not-so-major, events.
I had to laugh when I read my pal Fuzzy’s annual re-cap and saw that she said “…it often feels like I never go anywhere and I never do anything…” She does a lot of fun stuff. I found it funny because I feel that way often, too. And I also did a lot in 2014. I didn’t ride my motorcycle nearly as much as I’d hoped to, but I got around.
As much as I appreciate being able to work from home, I think it makes me feel like I never go anywhere. On a day-to-day basis, my scenery doesn’t change much. Not that I’m complaining. I just want y’all to understand where that “I never go anywhere” feeling comes from.
For me, 2014 was an interesting year. More ups than downs, fortunately, but some of the downs were pretty low. Fuzzy and I really are kindred spirits in many ways. She said something else that rang true for me, too… “Much of 2014 was spent learning lessons about dealing with people and dealing with myself.”
Some of those lessons were harder than others, but I learned. I know I am not perfect. I try to be a good person, I do. (Of course, “good” is relative.) I can’t make everyone happy. Honesty is not always the best policy. People are complex creatures. I just need to live my life the best way I know how, for better or worse.
Anyway… here’s my look-back at 2014.
There were a few things I said I’d be doing that actually happened.
1. Hubby, Mike, and I took his Mom out to Washington State to visit Amy and her family (February).
2. Eric, our youngest kid, and his wife moved to Spain. But not until the end of September.
3. Hubby and I enjoyed another visit to Europe with our friends (September).
There were some things I’d hoped to do, but didn’t. Like get out on my bike more. Perhaps 2015 will be my year.
And there was a LOT of stuff I didn’t anticipate or plan. I hope you enjoy the re-cap.
January
We suffered a broken pipe at the WV Place. It was an oogy mess. Really.
It could have been much worse. It was sheer luck that Hubby discovered the break when he did.
The place actually cleaned up much better than we’d expected. There was only one broken pipe and it was really easy for Hubby to fix. Also, the contractor we found to do the major, labor-intensive repairs, eventually did a great job. It just took him a while to get around to doing the work (weather was the biggest factor).
February
On the whole, February was a quiet month.
The biggest event was that trip to Washington State to visit Amy and her family. You can read about it here (Part 1) and here (Part 2).
Then there was the visit with my girlfriends, Carol and Tracey. We’ve known each other for close to 40 years. The older I get, the more I appreciate these gals.
Friends are the family you choose. Good ones are worth keeping. It takes effort, though. There have been ups and downs over the years, of course, as we all lead different lives and have grown into people with very different interests. But our hearts will always be connected. We live in separate states, have widely varied responsibilities, schedules, hobbies, etc., but we make sure we stay connected.
Speaking of connected, my friend Brad came for a visit at the end of March. We’ve been friends since high school. We are both horrible at keeping in touch, but that connection runs deep and will always be there. I hope we are able to get together again soon.
April
I had a very nice surprise in April when my employer invited me down to Texas for a sales meeting. I hadn’t been back to Texas since joining the company in January of 2012. I’d never had a chance to explore much, so I stayed a few extra days and moseyed around the state a bit. It was lots of fun. It helped chase away those winter blues, too.
Post and picture links are provided below, if you’re interested:
The biggest event in May was Hubby’s unveiling of Grandfather’s Clock. If you haven’t seen that post yet, you should take a look. It’s all about the clock that talented Hubby of mine built completely from scratch, using black walnut harvested by his grandfather. There are lots of pics, too.
Oh, and I shared a video in a separate post., which includes even more images. It’s Mike’s finest woodworking project to date. It’s also one of the reasons we didn’t do much on weekends… he spent MONTHS making that heirloom.
I finally got some motorcycles rides in, too.
The most memorable for me was my long-anticipated yet sorta impromptu meetup with my friend, Rachael (aka FullyGalore). I wrote all about that meeting here. I’ve been following her blog for quite a few years and had been wanting to meet her in person for a long time. We really are kindred spirits. But she lives on Long Island, which isn’t exactly close or easy to get to from Virginia.
I compiled a neat little video using some of the footage I captured while riding with Dottie. Watch it if you dare. It made me want to get out and RIDE. Like now. But with temps in the mid-30s and no heated gear, I decided to just finish working on this blog post.
The biggest event in June was Meg’s 15th birthday. We don’t usually celebrate our furkids’ birthdays. Heck, we don’t make much fuss over birthdays in general.
But we never thought Meg would make it to her 15th birthday. That’s like 105 in dog years.
Her health had slowly but surely been declining, so we felt that since she’d made it that long, it was a milestone we just HAD to celebrate. She got cake and ice cream in addition to that awesome hat.
Oh, and our eldest daughter Shannon got her motorcycle license!
We finished of the month in high style with a sorta last-minute trip to Texas. My company celebrated it’s 15th anniversary that month. Since we had a pretty good year, they decided to fly all of the remote employees and their spouses in for the party.
Hubby hadn’t been to Texas since before we were married. He’d spent a lot of time there early in his career since the company he was working for built the Marriott Rivercenter hotel.
It’s funny how things turn out. July started as virtually a blank slate, other than work. But cool stuff can happen unexpectedly.
I FINALLY finished another major furniture makeover. See for yourself.
I squeezed in a brief motorcycle ride AND our Canuck friend Alain stopped in for a visit. We met him back in 2010 when we did our first motorcycle tour in Europe. He was part of the group, and is one of the nicest and smiliest folks you’d ever want to meet. I hope we get to see Alain again soon.
I also enjoyed a morning ride with Dottie, which is when we discovered the Blue Ridge Country Store, which isn’t really a store, but the coolest yard decoration ever.
That ended up being our very last road trip together on matching motorcycles because shortly afterward, Hubby bought himself a brand new touring motorcycle.
Then we went on a trip to Europe. It wasn’t quite two weeks long, but we packed a lot of stuff in. I still haven’t finished posting about the trip, but here’s what I have so far. The first six posts were either written while traveling or shortly after we got back to Virginia. I tried to at least keep y’all somewhat updated, but I didn’t have a ton of time what with traveling around, limited Wifi, and spending times with friends we rarely get to see.
We were a little scared about going, due to Meg’s health, which had been declining even more rapidly since her birthday in June. But she was still hanging in there when we got back.
Then, at the end of the month, Eric, our youngest, and his wife, Kelsey, moved to Spain.
On September 15, I learned that my moto-blogging buddy, Bob, had passed away. It was very sad, and hit me harder than expected, which is why I didn’t do a blog post about it until early November.
That pretty much covers September.
October
The month started off nicely on Mike’s birthday weekend with a visit from our friends, Kathy and Barry. They came down from Maryland for the day. Kathy and I enjoyed a shop hop/wine tasting event while Mike and Barry went for a motorcycle ride. Sorry, I don’t have any pics to share. Did I mention that my new camera had broken and was at the shop for repairs (under warranty, thankfully).
We also managed to squeeze in some local riding. Together, but on separate bikes this time.
The last weekend in October, when a previously planned trip for me had to be postponed, I did a long, solo ride on Saturday.
It was awesome.
Then, on Sunday, Dottie and I did a much shorter trip into West Virginia.
November
Things started getting sorta hectic in November.
We lost Meg on November 13. She’d fought the good fight, and was with us much longer than either of us ever expected. When her health had finally deteriorated to the point that I knew she was in pretty much constant pain, I knew it was time.
It was the right thing to do, but it was very, very hard. Even though we’d known for so long that it was coming. We both miss our crazy old girl.
I did travel to Rehoboth, Delaware with another friend from childhood, but haven’t done a post yet.
Meg’s passing, Thanksgiving, and the scattering of Meg’s cremains, among other things, sorta set me reeling.
So the month of November was a bit of a blur.
December
December started off with a bang, too.
First, we went to San Diego December 5 through 9 to visit with Shannon for her birthday.
Amy flew down from Washington to join us, so it was a mini-reunion with 66.6% of our offspring.
It was a lovely visit. I haven’t done a post about that trip yet — I was too busy getting ready for Christmas — but captured some cool pics I’d like to share. I’ll do a post one day.
December 15 was a busy day…
Eric and Kelsey came back from Spain. They hope to return in the Spring. I haven’t seen much of them — they were sick, too — but am glad having them back on the same continent.
It was the day of my annual Chickmas gathering with Carol and Tracey. This year it was at Carol’s house in Southern Maryland.
AND it was the day everything we were shipping needed to be boxed, wrapped, and delivered to the post office or UPS store.
On December 17, Shannon flew here from San Diego to join us for Christmas. She was here through December 27.
My Dad and mother-in-law were here for Christmas, too (Dec 23-27). Hubby and I both fell ill with bad colds mid-way through Christmas Day.
The holiday was hectic, but good. We had a very low-key New Years’ Eve — we both needed that! –and I’ve spent quite a few hours today compiling this annual re-cap.
It’s for me, just as much as it is for you. I find l looking back at previous year in review posts is kind of interesting, too.
I also forgot to share this image of a house with a thatched roof, which I took specifically for my mother-in-law (her sister visited Belgium years ago and told her about thatched roof homes).
And then there was this spider. There are lots and lots of these spiders in Annelies and Yves’ garden (yard).
Oh, and this brick barn. Everything is built with brick in Belgium, even barns.
Those images were captured on our afternoon excursion to secure provisions for our upcoming road trip to Switzerland. We were to leave once Yves got home from work.
Yves really does excel at packing a lot of luggage and other stuff into small spaces.
In total, the drive to Tammi and Martin’s house, which is about 20 minutes northwest of Lausanne, Switzerland, was expected to take about eight hours. We decided we’d do about half of the driving on Thursday evening, so we’d have more time with our friends in Switzerland on Friday. Annelies planned a route that took us south through Belgium, into and out of Luxembourg, to Metz, France, where we spent the night.
Rather than eat at home, we decided to grab a quick meal on the road. That’s how we ended up at Burger King in a highway rest stop in Luxembourg.
They speak French in Luxembourg, so I decided to muddle my way through ordering. I was doing okay until the cashier asked if I wanted mayonnaise or mustard. What an odd question to ask about a burger. So I told her make it the normal way. You know, make it however it was usually served. She looked confused by that so I figured I’d make it easy on her and choose the mayo. It was only after my dinner was placed on the tray in front of me that I realized she was asking if I wanted ketchup or mayonnaise for my french fries!
Belgians claim to have invented french fries (pommes frites), and they typically eat them with mayonnaise, NOT ketchup. We got quite a few chuckles out of that whole experience.
Next is one of my favorite captures from that drive…
I’m still kicking myself for not buying that bearded minion.
The rest of the trip to met, while stormy and dark, was uneventful. And we rose bright and early the next morning to continue our drive to Switzerland.
Because we took Yves’ company car, Mike and I weren’t allowed to drive (we’d taken their personal car to the UK), and were relegated to the back seat. I didn’t pay a whole lot of attention to where we were, I just sat back and enjoyed the scenery. It was quite beautiful, really, especially as we crossed through the mountains west of Alsace, France. Colorful villages with the painted buildings I LOVE, old stuff (castles, churches, etc.), and vineyards.
I told Mike I wanted to return to that area via motorcycle one day. It was quite picturesque.
We stopped at a genuine French patisserie for breakfast, which made my day. The pastries were delightful.
A bit later, we stopped at a rest area for a potty break. The French know how to do road food. (Click on the image for a closer look.)
And we drove right through the heart of France’s Alsacian wine region.
There were vineyards everywhere. And it was harvest time. 🙂
If only we’d had time to linger…
Honestly, though, we were all anxious to see our friends, so we pushed on.
Soon enough, we were overlooking the lovely valley where Tammi and Martin live.
The tall mountains in the background are on the opposite side of Lake Geneva, across from Lausanne.
We were all very happy to reach our destination that day.
That’s cherry beer we are drinking, NOT red wine on ice.
Oh, and we can’t forget their sweet, crazy dogs.
We all enjoyed sitting on their lovely terrace, drinking, and chatting. In fact, we did that for hours. Later that night is when they served us Raclette, which I wrote about previously.
Mike and I are truly blessed to have such friends in our lives.
In my next post, I’ll tell you about what we did on Saturday, including our fun, impromptu visit to the nearby medieval village of Gruyeres.
I hope all of you had a wonderful Christmas. It was a bit of a bust around here. Just a bit, though. We thoroughly enjoyed a visit from Shannon, who was here December 17 – 27. We got to spend time with my Dad and Mike’s Mom, too (they were here December 23 – 27). We were supposed to have a post-Christmas party on December 26 — our son and his wife, and my brother, sis-in-law, and nephew were going to come — but then Mike and I both got walloped with colds halfway through Christmas day. So, sadly, we had to cancel the after-party. It was during that party-that-never-happened that I’d been planning on taking pictures of everyone, so I have very few pics of the people who were here. Sigh…
Instead of a Christmas post, I’ll just get back to the vacation re-cap.
We made it back to Annelies and Yves’ house in Belgium on Wednesday evening, just in time for dinner. By Thursday, Mike and I were both ready for a down day, so we just relaxed around the house while Annelies worked.
At one point, I decided to go for a stroll around town. I wanted a closer look at the brick work I’d been admiring. As the below excerpt from a book I found on-line explains, Belgians are artists with brick.
Annelies and Yves currently live in the town of Zaffelare, which is part of the municipality of Lochristi, located in the Belgian province of East Flanders. Here’s a Google Maps link if you’re curious.
Neither of them think their town is particularly remarkable, but I find it quite charming. Especially when you look at the architectural detail, which I think they probably just take for granted.
It appears very well-maintained, too. There were lovely flowers everywhere, and the streets were very clean.
I found it a charming mix of old and new. There were a number of older, brick buildings being renovated and some new buildings being erected near the town’s center.
There’s even a small castle! (Kasteel van Zaffelare)
I thoroughly enjoyed my walking tour, and I collected quite a few images to share with you. Some of those images are included below. If you like, you can view all of the images I captured during my walk by following this link to my Zaffelare album on Flickr.
First is one of my favorite buildings. I love how the builder used different colored bricks to add detail. Up close, I was delighted to discover some of the bricks featured a ceramic glaze.
I was also impressed by the Belgian builders’ use of different varieties of brick and stone. The following picture is a good example of this variety.
I also noticed a lot of stained-glass windows, as seen in the image below (second storey window). I find the bump-out in that building interesting, too. Also, check out the window shades, which are sort of like little garage doors over the windows. These shades are very common on homes, and often have electronic open/close mechanisms (like on garage doors).
Another shot of my favorite green-glazed bricks, but this time with a bonus reflection.
As I made my way back to the house, I was treated with this nice view of the sky while walking down Annelies and Yves’ street.
Shortly after I reached the house, Mike and I went to the store for lunch provisions and more beer to take along on our upcoming road trip.
As soon as Yves returned from work, we’d all be piling into the car and heading south through France and into Switzerland for our planned rendezvous at Tammi and Martin’s house. I’ll save that for the next post.
I am woefully behind on posting about our European vacation. Heck, I’m behind on blogging, period. It’s been hectic around here, and I just haven’t been motivated to post.
But here goes…
From Gloucester, I’d thought we could wend our way through the countryside, see a couple more cathedrals, and finish the day off in Brighton, a seaside resort town. But since we’d lingered longer than anticipated in Stow-on-the-Wold AND Gloucester, and still had a three-plus-hour drive ahead of us, time was getting tight. And by then, we were both kind of cathedraled out. One can only see so many of those absolutely amazing places in one short span of time before they start blending together. So I told Hubby to just let the GPS plot the fastest route to Brighton and off we went.
Fast routes are rarely scenic, and they’re not always fast either. The GPS took us down past London — on the southwest side — and then south on the M23 past Gatwick Airport. It was nearing rush hour, so traffic was rather heavy.
Our hotel was actually in Hove, a town to the west of Brighton. It appeared to me that the two sort of blended together. As it turns out, Brighton and Hove were merged in 1997 to form the borough of Brighton and Hove. Then, in 2000, the conjoined towns were officially granted city status. So I guess you could say we stayed on the Hove side.
We were both a bit loopy from hunger and fatigue, so after we checked into our hotel, we set out to find a pub.
There were two reasons I wanted to go to Brighton. One, to see an English seaside town, which I pictured as looking much like Wildwood, New Jersey or Ocean City, Maryland. You know, with a boardwalk, souvenir shops, tiny restaurants galore, small hotels and motels, etc. The second reason was to get real, authentic fish and chips.
It took a while, but we finally found Hove Place. And, as you can see in the image above, we secured some fish and chips. They’re commonly served with mushy peas, which I loved, too. Hubby, not so much.
The fish-and chips were seriously the best we’d ever eaten. As is to be expected when dining in a seaside, UK town, right?
After that lovely, delicious dinner and two very large glasses of beer, we crashed back at the hotel.
The next morning, we looked around Brighton a bit before heading east to Dover, where we were scheduled to get a 2:00-ish ferry back to France.
Brighton was not at all what I expected. It’s not a cute, quaint seaside town, it’s a bustling city — with tall buildings and everything — that sits beside the water. And we had to cross mountains to get there. The city itself is quite hilly.
It was still cool to see. We explored Brighton a bit the next morning. After finding a car park — aka parking lot — we headed for the water, which was a bit more challenging than anticipated since we were in the middle of a city. But we did it.
We were hoping there’d be restaurants or cafes on the boardwalk, but since there wasn’t a boardwalk, we had to head back into the city.
Look what we spotted in a little alley…
Since I’d never had a genuine English scone, we HAD to go inside.
I’m so glad we did. It was super-cute.
I snapped pictures while we waited for our breakfast to be served.
We both ordered scones and coffee. They were DELICIOUS, and were served on transferware to boot.
After that lovely English breakfast, we strolled around a bit more. Here are some of the fun images I captured.
I thought that might have some sort of maritime significance, like a thing ships tied off to, but it’s just art, known as the Doughnut Groyne.
I had to laugh when I saw that, which immediately reminded me of the song, Shiny Disco Balls.
Here’s a collage of images for you…
It wasn’t long before we had to set off for Dover, which was a couple hours away. The drive was interesting, but mostly unremarkable except for some sheep.
Before too long, we were at the ferry terminal.
I used to think the Washington State ferries were big, but they got nothing on these English Channel behemoths!
If you like to see the full collection of pictures from that day, CLICK HERE to get to my Flickr album.
Next up… a walking photo tour of Annelies and Yves’ charming village in Belgium.
It was short and to the point, or so I thought. Yet the response was quite shocking. Not to mention, FAR more than I bargained for.
You be the judge.
The text of that e-mail, followed by the reply, is below.
It was the reply that REALLY floored me…
But wait, I’m getting ahead of myself. There’s some background info you need to be aware of first.
About two years ago, I bought a heated mattress pad from Amazon.
We’ve used an electric blanket for years, but an electric mattress pad makes so much more sense since heat rises.
We LOVED it. Until it broke a couple of weeks ago.
I was pissed. I hate when stuff breaks.
I checked my order history on Amazon, found the order, and confirmed that the pad was advertised as having a five-year warranty.
I looked and looked, then looked some more, but could NOT find contact info for the manufacturer anywhere.
So I sent this simple message to Amazon using the order feedback form.
I need help finding contact info for the manufacturer. It’s sold with a five-year warranty, but I cannot find any info online about the company or how to reach them.
Can you help?
That’s all I said.
A very short time later, I got an e-mail from Amazon. I opened it, thinking it was just going to be one of those automated messages saying something like, “We received your feedback. Please give us 24-48 hours to respond.”
Here’s the text from that shocking e-mail…
Hello,
I’m sorry for the problem you had with the item.
I understand that you are unable to find contact information for the manufacturer for warranty. Unfortunately, we weren’t able to find the contact information of the manufacturer.
In this case, I’d like to help you however, I’m not sure how you’d like us to proceed. I’m happy to send a replacement order for this item. If this solution won’t work, I can issue a full refund. Please let us know by clicking the below link, which option you’d prefer.
I’m sorry if this additional step might cause you any inconvenience. I hope you’ll understand that this will help us in assisting you more precisely.
One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven’t met that standard. I’m truly sorry, and I hope you’ll give us another chance in the future.
We look forward to see you again soon.
Best regards,
Arjun R.
I clicked on the link, which was deleted before sharing the message above. All I had to do was check a box to indicate whether I wanted a refund or a replacement. It’s been cold, so I checked replacement.
That generated the following e-mail (personal info deleted)…
Hello,
Thank you for letting us know how you’d like us to proceed with the “Soft Heat Micro-Plush Top Low-Voltage Electric Heated King Mattress Pad, White” from your order #xxxx.
To fulfill our promise, I went ahead and placed a replacement order for you at no extra charge. I’ve also upgraded the shipping method to One Day Shipping at no additional cost.
Also, I kindly ask you to please return the mattress pad at our own expense. Please click the following link to print your return mailing label:Your patience and understanding is highly appreciated in this matter.
We hope to see you again soon.
Best regards,
Juan O.
The next morning, we had a new mattress pad.
How’s that for fabulous customer service?
I have always loved Amazon, but now I love them more than ever.
If I had made that purchase anywhere else, I would have had to battle to get them to even reply to my e-mail, much less volunteer to replace the item at their expense.
Oh, and the item is currently selling for more than I originally paid. They paid all shipping charges, too.
Amazing, right?
I can’t imagine ever want to shop anywhere else.
Way to go, Amazon!
That’s the way customer service is handled. Not only am I satisfied, I am sharing my happiness with the world.